Shipping and Returns
We use Australia Post as the Below7 delivery partner.
Packages are sent via Parcel Post. Deliveries are made in 2-5 days, but can take longer in remote locations. Orders are tracked. If no one is at home when the delivery is made the driver may contact you or leave a note for the parcel to be picked up from the nearest Post Office.
During our launch period during September and October 2019 shipping is free
This Refund Policy is applicable to purchases made from Below7 at www.below7.com.au
What if I change my mind?
No problem. As long as the product is in the original packaging and in the condition you received it we will accept your return. All refunds are for the cost of the product only and do not include the shipping cost.
If the product is damaged or not working properly what can I do?
If the item is faulty please contact Below7 at firstname.lastname@example.org and we will sort it out.
The product isn’t the same as what was shown on the website. What do I do?
If we send you the wrong model or simply the wrong product then it’s on us. Return the product and we’ll refund the full cost of the product and the shipping, or send you out the correct product. Simply email us and let us know that this has happened.
Can I cancel my order?
As long as the product has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible. If the item has left our warehouse please wait for the item to arrive before organising a return.
Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:
- the goods are faulty;
- the goods are wrongly described;
- the goods are different from a sample shown to you; and/or
- the goods do not do what they are supposed to do.
These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.
Any shipping costs to return the original product to us will be at our cost, where we consider the goods to have breached a consumer guarantee. If on examination of goods returned to us we find that the goods not to be in breach of the consumer guarantees, we may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.
Consumer Guarantees do not apply where in our reasonable opinion the goods became unacceptable due to fair wear and tear, or by a customer’s misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.
This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.